Staying connected with friends and family
Prison visits resume at COVID-19 Alert Level 2
- If you are sick, stay at home.
- Thermal cameras will screen everyone coming into prison in case they have a high temperature which could indicate COVID-19 infection. If you have a temperature of 38 C or higher, you will not be able to visit that day. Read more about thermal cameras in prison .
- Depending on prison visit spaces, fewer visitors may be allowed in each visit session to allow for physical distancing. You may need to be more flexible about when to visit.
- All visitors to our staff will be asked to wash their hands and/or use hand sanitiser, and wear a mask. We’ll have information available to show you how to put on and take off your mask safely.
- Visitors will have to confirm up to date contact information in case there are concerns of exposure to COVID-19.
- It is important that you don’t have physical contact with anyone, including the person you’re visiting, to minimise the risk of infection. (Some people may be infected and show no symptoms.)
- Prisoners will continue to be given a $5 phone card each week to help them stay in touch
- We have installed more phones for people in prison to call loved ones
- It is easier to email a prisoner – see the list of email addresses to send an email to someone in prison (a staff member will print it out and give it to the person). They can reply by post.
- Video calling is being expanded to all prisons over the coming weeks, starting 11 May.
To find out whether someone is in prison, or which prison they are in - write or email us to find out.Learn more about Locating a prisoner
All our prisons have standard Telecom payphones for people in prison to use. The phones are located in the common area of each unit.Learn more about Phone calls
People in prison can receive email and send and receive letters from friends and family in the community.Learn more about Email and Mail
At Alert Level 2, Corrections is moving to resume visits to prison by family, whānau, volunteers, researchers and others.Learn more about Visits
Corrections is expanding video calling for people in prison to help them stay in touch with their loved ones.Learn more about Video calling
Find out if you are eligible to apply for funding to visit a parent or child in prison.Learn more about Travel assistance for visits