Staying connected with friends and family

Prison visits resume at COVID-19 Alert Level 2

The Government has announced a move to COVID-19 Alert Level 2 from midnight on Wednesday 13 May.

Corrections is pleased to be able to move towards resuming visits to prison by family, whānau, volunteers, researchers and others.

We know how difficult COVID-19 isolation has been for everyone, but it remains a threat and we must continue measures to help prevent its spread.

We will start visits again as each site is safely able to do so.

Visits precautions

  • If you are sick, stay at home.
  • Thermal cameras will screen everyone coming into prison in case they have a high temperature which could indicate COVID-19 infection. If you have a temperature of 38 C or higher, you will not be able to visit that day. Read more about thermal cameras in prison .
  • Depending on prison visit spaces, fewer visitors may be allowed in each visit session to allow for physical distancing. You may need to be more flexible about when to visit.
  • All visitors to our staff will be asked to wash their hands and/or use hand sanitiser, and wear a mask. We’ll have information available to show you how to put on and take off your mask safely.
  • Visitors will have to confirm up to date contact information in case there are concerns of exposure to COVID-19.
  • It is important that you don’t have physical contact with anyone, including the person you’re visiting, to minimise the risk of infection. (Some people may be infected and show no symptoms.)

As well as visiting in person there are other easy ways to stay in touch.

  • Prisoners will continue to be given a $5 phone card each week to help them stay in touch
  • We have installed more phones for people in prison to call loved ones
  • It is easier to email a prisoner – see the list of email addresses to send an email to someone in prison (a staff member will print it out and give it to the person). They can reply by post.
  • Video calling is being expanded to all prisons over the coming weeks, starting 11 May.

Thank you for helping us to keep everyone safe from COVID-19.

Read more on our COVID-19 FAQs page.

For more COVID-19 health advice and information

Call Healthline free on 0800 358 5453. It is available 24 hours a day, 7 days a week and has access to interpreters.